Privacy Policy

1. Introduction

Altara AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered renovation visualization platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Email address, name, and professional details when you register.
• Uploaded Images: Photographs of properties you upload for AI processing. These images may contain personal items visible in the photos.
• Usage Data: Information about how you interact with our platform, including features used and preferences.
• Payment Information: Billing details processed securely through our payment providers.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI visualization services
• Process your uploaded images through our AI models to generate renovation visualizations
• Communicate with you about your account and our services
• Ensure the security and integrity of our platform
• Comply with legal obligations

4. AI Processing & Image Data

Our AI models process your uploaded property images to generate renovation visualizations. Important information about this processing:

• Images are processed using Google Cloud Vertex AI infrastructure
• We do not use your images to train our AI models without explicit consent
• Original images and generated visualizations are stored securely and associated with your account
• You may request deletion of your images at any time

5. Data Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform (cloud hosting, payment processing)
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing

To exercise these rights, contact us at altara@altara.studio

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time. Some information may be retained as required by law.

8. Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure cloud infrastructure (Google Cloud Platform), and regular security audits.

9. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:
altara@altara.studio